Privacy Policy

Effective Date: April 1, 2025

Welcome to Samayam Pay ("we", "our", or "us"). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our eCommerce platform and digital wallet to purchase food and beverage products from Samayam.

1. Information We Collect

a. Personal Information

We may collect the following personal details:

• Full name
• Mobile number
• Email address
• Delivery address
• Payment details (UPI ID, card details, etc.)
• Transaction history
• KYC details (if applicable)

b. Device and Usage Data

• Device type and operating system
• IP address
• App usage logs
• Location data (if enabled)

2. How We Use Your Information

• To create and manage your Samayam Pay account
• To process transactions and deliver orders
• To provide customer support
• To improve and personalize your user experience
• To prevent fraud and enhance security
• To comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your data. However, we may share your information with:

• Payment gateways and financial service providers
• Delivery and logistics partners
• Government or legal authorities, if required
• Affiliates and business partners (only for service enablement)
• During a merger, acquisition, or business transfer

4. Data Security

We implement technical and organizational safeguards to protect your data including encryption, firewalls, and secure access controls. While we strive to secure your information, no method of transmission over the internet is completely secure.

5. Your Rights

Subject to applicable laws, you may have the right to:

• Access and correct your personal data
• Request deletion of your data
• Withdraw consent for data processing
• Object to or restrict processing
• File a complaint with a data protection authority

To exercise any of these rights, please contact us at samayaduraikaruppan@gmail.com.

6. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law.

7. Cookies and Tracking

We may use cookies and similar technologies to enhance user experience and analyze app performance. You can manage your preferences in your device or browser settings.

8. Children’s Privacy

Samayam Pay is not intended for children under 18. We do not knowingly collect data from minors without verified parental consent.

9. Changes to This Policy

We may update this Privacy Policy periodically. The revised policy will be posted on this page with an updated effective date. Continued use of the app indicates your acceptance of the changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: samayaduraikaruppan@gmail.com
• Phone: +91 94423 11997
• Business Name: Samayam Pay
• Proprietor: K. Samayadurai

This Privacy Policy is intended to comply with applicable Indian data protection laws, including the Digital Personal Data Protection Act, 2023.